Refund Policy

Returns

Please choose your items carefully as we do not offer refunds. We do however issue store credits within 7 days on all non-sale items purchased in store and 30 days for items purchased online.

To be eligible for a exchange, your item must be unused and in the same condition that you received it with all original licensed tags. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer. 

Shipping

To return your product, you should contact us first by phone or email and then if advised so, mail your product to:

UGG Australian Icons Online Store,

468, George Street

Sydney, NSW  2000

AUSTRALIA

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchange item.